Client satisfaction is vital to our business. If you want to know about the quality of our work, the professionalism of our remodeling team, and the artistry of our design team…don’t take our word for it, our clients speak volumes. Hurst Design-Build Remodeling receives client reviews through Guild Quality and HOUZZ.com.
My new kitchen is a dream come true and everything I hoped for. Pat, Andy, Dan, and the rest of the crew were most helpful every step of the way to bring my dream to reality. Not a day goes by that I don’t step back and say ‘WOW’. I love it so much. If I had to move I would bring my kitchen with me.
~Barbara, North Ridgeville, Ohio
From the beginning the entire experience exceeded our expectations. The attention to detail and frequent communication made the difference to us. To sum it up your systemized approach to document all aspects of a job all the way through to the quality of your personnel and trade contractors made it a clear that we made the right decision in choosing Hurst.
~Andrew & Judy, Parma Ohio
Words can’t express how pleased we are and how much fun we’re having in the new addition! Thank you for making our house a HOME. We couldn’t be happier!
~Megan & Matt, Solon Ohio
Dear Pat, Thanks to you and your staff for your work on our bathroom remodel project. When I contracted with Hurst Design-Build-Remodeling to do this job, I had an idea yours was first-class operation. You did not disappoint me. From start to finish, the professionalism, attention to detail, courtesy and respect displayed to you, Dan, Andy, and Brian made it a pleasure to do business with you. The project turned out beautifully – just as I had envisioned. The design you created (when other contractors told me it couldn’t be done) was outstanding, and your guidance in making our product selections helped us a great deal. Also, Dan’s tile work in the shower was exceptional and really added a touch of class to the finished master bathroom. Again, we couldn’t be happier with the result of all your hard work. Wishing continued success to you and your fine company.
Donna, Twinsburg, Ohio
I am thoroughly impressed by the courteous & professional manner of this company. Besides being friendly, all of the employees were clean, quiet and respectful. We did not have to listen to anyone’s music, there was no profanity, & no one left anything for us to pick up or clear away. The construction planning was detailed and very precise. We know exactly what was going to be done. The project came out beautifully. Our home is over 120 years old, so I was surprised that the new construction looked so natural.
Brenda, Bratenahl, Ohio
All praise to Dom and Dean! They did an efficient and fantastic job. Dom’s attention to detail and accuracy was outstanding. Dean was great and it’s hard to believe his a trainee. Both guys were polite and personable and very hard working. All the others were very polite and did their jobs well.
Tom and Connie, Cleveland, Ohio
Dear Pat, We just wanted to let you now how pleased we are with the completed home addition and remodel project. The house looks completely different and really has enhanced the quality of our living style. We think the extra time you spent with us during the Design phase was critical to the success. Both of us were having difficulty picturing how the morning room and kitchen layout would look, but your drawings and pictures of other projects helped immensely. Dominic Pillin, the lead carpenter, was great to work with on the project. He has a tremendous attention to detail and quality in every aspect of the work. The whole crew under his direction did a good job everyday of cleaning up and minimizing the disruption to our family’s daily routine. Dominic worked like it was a project being done on his own home. There were a handful of times he came over in the evenings or on weekends to ensure the site was adequately protected from inclement weather. The kitchen remodel result exceeded our highest expectations. The design work time invested by you and Bruce from Freedom Design has given us a “dream kitchen”. Many of our friends and neighbors are in awe when they see the new kitchen. The upstairs bathroom, the expanded dining room and girls’ bedrooms, and the new room in the basement have given us the additional living space we were seeking when we deciding on doing the addition or moving to a larger home. The whole process followed the timeline you presented to us at the onset and the project cost was very close to the original budget except for one contingency no one could have predicted. In closing, based on the professionalism, creativity and quality your company provided, we will indeed be using Hurst Design-Build-Remodeling for future projects on our home. We have also given your name to a number of friends and ask that you use us as a reference.
John & Anna, Strongsville, OH
I met with Pat first and he was very thorough and informative. He actually came up with the final design and I am very pleased with the way his ideas turned out. Dan started as the lead on the project and was very professional and friendly. As the project progressed, my point of contract was Dean. I found him to be very professional as well and always willing to go the extra mile for me, taking extra time to explain the progress to me and always remembering any changes or special requests I had and making sure they got done. He managed the rest of the crew well also. Throughout it all, I was always able to contract Dan or Dean at anytime and they were always able to handle the issue quickly. We will have you back again!
Sarah, Westlake, Ohio
Even though I felt this job was very small, it was obvious that your company takes great pride in the detail of the finished work. I would say that you exceeded my expectations.
Bill and Carolyn, Strongsville, Ohio
Everything was done as planned–impressed with the hard work that was done through the long cold winter. Pat started the work off smoothly. He helped a lot through the idea phase. Well organized and eager to please. Dan and all the workers were very organized and took pride in their work. It was a big project that needed a lot of hands to be completed. Dan and Pat and all the Hurst staff saw to it that we as the customers were happy with our finished project. We are very happy with our new home.
Kevin and Darlene, Rocky River, Ohio
Good work, good clean up. When I called your company for an estimate, I was quickly contacted by knowledgeable person. I was kept informed regularly about an installation date.
Joyce, Broadview Hts., Ohio
From the day we began working with Hurst, we felt that our addition was a project that belonged to us all. Hurst listened to what we wanted and needed from our addition and offered insightful suggestions along the way while remaining flexible to changes well into the project. In addition to a high standard for a clean work environment and regard for our family’s safety, we greatly value your willingness to always make time for us. No phone call was ever unanswered. No detail unattended. Hurst’s commitment to excellent service sets their company above many others.
Sue and Ken, Brooklyn, Ohio
Pella windows initially recommended Hurst to repair our leaking skylights. We have worked with three other home remodeling companies, and Hurst impressed us by (1) actually calling us back, (2) coming to our home at the time scheduled for the job estimate, (3) having an estimate within one week, (4) starting the job when they said they would! You are by far the superior of the three previous builders.
Doug and Linda, Sagamore Hills, Ohio
Contacted three other companies, and they said they couldn’t do the job because the house was old and they could not cut the aluminum siding. The wife and I were worried that we would not be able to find someone to do the job, until I contacted you. Thank you very much, and we’d recommend you to anyone.
John, Cleveland, Ohio
I’m clearly a satisfied customer – otherwise I wouldn’t have had Hurst back for the completion of our nursery over the garage. I’m extremely pleased with the finish work in the nursery project. In fact, I’d call the nursery project a “Home Run”. Brian did a great job and was a pleasure to work with. The Master Bedroom/Dormer job went well. I think Hurst provides an excellent service. I would have no problem in using your team for future projects or recommending you to others. Thanks!!
Dave & Beth, Berea, Ohio
I will start off by saying that this letter is from an extremely satisfied customer. Our kitchen remodel was nothing short of a gorgeous, well laid out plan. In choosing a professional remodeler, homework must be done and the best must be chosen. That is why I decided on Hurst. You gave us the best. At our first initial meeting we were impressed at his professionalism, knowledge, honesty and friendliness. He made us feel comfortable and trusting that we picked the right people to do the job. He was always there to answer any questions and take us step-by-step through the process. He is quite an asset to your company.
Our introduction to Bridget was very pleasant. She is extremely talented and gets to know her customers likes and dislikes. We were very pleased with her design for out kitchen, even though we changed it a few times, the final design was super.
Our lead carpenter, Brian, was phenomenal. He organized, planned, coordinated, built, painted, installed, cleaned, has a great rapport with his customers, inspectors, vendors…..in short he is a miracle worker. I am soooo impressed with the quality of his work and I mean QUALITY. Everything he did was perfection. He left no stone unturned. He finished our kitchen ahead of schedule. Not only is he a consummate professional, he took time to answer all my questions, was so easy to talk to and kept his sense of humor when I didn’t. We plan on having our bathrooms updated in the future and will insist on having Brian complete the work.
Remodeling any part of ones home is a real challenge. Day-today living for a number of weeks is difficult. A total stranger comes to your home everyday for 8 hours and does the work that you have chosen and basically lives with you. For those reasons I am very glad that Hurst and Brian was part of my family for 5 weeks. Brian was respectful of my privacy, kept my home clean and I completely trusted him when I was away from home. You have a great team and we want to say a huge thanks so each and everyone who worked on our project. we couldn’t have picked a better remodeling company.
Our sincere thanks and gratitude for a job very well done.
Larry & Jan, Strongsville, Ohio
We were very happy with the quality of work and the attention to detail. We appreciated the input and suggestions you gave us and felt that you really were listening to what we wanted. We liked how organized you were and how well you communicated all of the plans and costs. Thanks for everything – we just love everything you did to help make our house a home!
Jeff & Karin, Avon, Ohio
Workers were very accommodating and we feel they did an excellent job. Special thanks for moving our microwave and cutting down the basement door. Also thanks to Brian Hurst, he is a very dedicated and focused worker.
John & Judy, Aurora, Ohio
Not only does the completed work bring a sense of satisfaction and adds to our overall well being, but also the experience of working with professional persons dedicated to the quality of their work and to the satisfaction of the customer was unique in today’s market place. We are pleased with our remodeled baths and grateful to have selected Hurst.
Maureen, Olmsted Falls Ohio
I cannot tell you enough how thrilled we are with our family room. Everyone we dealt with was EXCEPTIONAL and the work is beautiful.
Matt & Julie, Olmsted Township Ohio
Mike was a great person to have working in our home. He was very helpful to me in picking out colors. He definitely steered me in the right direction. You did a great job!!! Thank you
Maureen, Parma Ohio
From day one on I have been so impressed with how professional, organized, helpful and kind everyone has been throughout the entire project. I was kept in the loop. I always felt that you had my best interests at heart, and that is and of itself was priceless.
Ellie, Solon Ohio