Client satisfaction is vital to our business. If you want to know about the quality of our work, the professionalism of our remodeling team, and the artistry of our design team…don’t take our word for it, our clients speak volumes. Hurst Design-Build Remodeling receives client reviews through Guild Quality and HOUZZ.com.
Everything was done as planned–impressed with the hard work that was done through the long cold winter. Pat started the work off smoothly. He helped a lot through the idea phase. Well organized and eager to please. Dan and all the workers were very organized and took pride in their work. It was a big project that needed a lot of hands to be completed. Dan and Pat and all the Hurst staff saw to it that we as the customers were happy with our finished project. We are very happy with our new home.
Kevin and Darlene, Rocky River, Ohio
We used Hurst for finishing the basement in a new home. From the moment that we had our first meeting with them, we knew they were the company we had been looking for to complete our project. Working with the Hurst company made the process very enjoyable. Every single employee that entered our home was extremely polite and professional. Organization, is also one of there top qualities. You could not ask for more out of a construction company. We loved their work so much, that we have started working with them again to do our outdoor space. If you have a project that you want done to perfection, these are the people you should be working with.
~Phil, Avon Lake, Ohio
We contracted with Hurst to add a sunroom, replace our siding, and add a patio. The design process was very smooth and easy.. After meeting with us and listening to our needs they came up with multiple options and worked with us closely and patiently to create our final design. During the construction phase the app was an invaluable tool. It kept communication crystal clear, we knew what work was planned for the day as well as a daily recap of what was was actually accomplished. All of the workers, both Hurst employees and the subcontractors were professional and courteous and did the job with our best interests in mind. In many occasions they exceeded our expectations. We would absolutely hire Hurst again.
Dean & Shelli, Richfield, Ohio
We contacted the Hurst team to create a first floor in-law suite in our 1920s colonial home. Tammi came up with ingenious designs to transform our entire first floor into an open concept space that is not only extremely functional, but also quite beautiful. Hurst also remodeled our master bathroom and deck with equally stunning results. Pat and his entire team are incredibly knowledgeable, professional and all around great people. Their work is of the highest quality. We are extremely grateful to Pat, Tammi, Bridget, Tyler and the rest of the team. We will definitely use Hurst again for future projects!
Sally, Shaker Hts., Ohio
We have used Hurst twice now, so that should tell you quite a bit. We are happy repeat clients! Once for a kitchen, master bedroom, bath addition and remodel. This time for a laundry/mud room and garage addition.
Their process is unbeatable. They are with you every step of the way to help you plan and choose your finishes. They answer emails, texts and calls almost immediately. They care about your opinion and vision during the design process. They listen. If something isn’t right, they fix it. Even years later, they make it right.
Once the actual construction begins, they are in touch daily about progress, change orders, clarifications, etc. Their app is extremely helpful in monitoring progress, too. And if there ever ARE any surprises, they offer options and suggestions for how to best handle the situation in a professional manner.
My kids actually MISS the team and our project manager now that they are gone. We are sad we don’t have MORE projects to complete, because they would absolutely get our business again. If you’re looking for a company that cares, does it right, and develops relationships along the way, there is none better. We can honestly say that we started as clients but we were treated like friends.
~Megan, Solon, Ohio
I am completely satisfied with the re-do of my kitchen! The knowledge and experience of the Hurst team was evident in every phase of the project. Project management was exceptional throughout, and the end result reflects this. The space is both beautiful and functional. I wouldn’t hesitate to recommend Hurst to friends and family.
Kathleen, Cleveland Hts,. Ohio
Hurst remodeled our kitchen in 2015 and we hired them again to remodel our bathroom in 2018. They are a group of kind and trustworthy people who have amazing quality craftsmanship and design advice.
Linda, Rocky River, OH
Adding three children and a dog to our family after building our home, the laundry room quickly became cramped and chaotic! We hired Hurst to help create a laundry room / mudroom with a little more space and a lot more function to help organize our lives. From the first meeting to the last walk-through, every Hurst team member was courteous and professional. We were at a loss of where to start from the size, layout and design elements. Hurst advised us in every step of the way and we couldn’t be happier with the final project. Their development and design professionals were extremely knowledgeable and helpful in our selections. The craftsmanship was high quality. Our project manager was exceptional in his attention to detail and daily communication. Thanks to Hurst’s online client calendar we knew exactly what was going to be done each day for the entire duration of the project – – and they kept to the timeline as well as our budget. We highly recommend Hurst!!
Cheryl, Avon, Ohio
Even though I felt this job was very small, it was obvious that your company takes great pride in the detail of the finished work. I would say that you exceeded my expectations.
Bill and Carolyn, Strongsville, Ohio
Good work, good clean up. When I called your company for an estimate, I was quickly contacted by knowledgeable person. I was kept informed regularly about an installation date.
Joyce, Broadview Hts., Ohio
From the day we began working with Hurst, we felt that our addition was a project that belonged to us all. Hurst listened to what we wanted and needed from our addition and offered insightful suggestions along the way while remaining flexible to changes well into the project. In addition to a high standard for a clean work environment and regard for our family’s safety, we greatly value your willingness to always make time for us. No phone call was ever unanswered. No detail unattended. Hurst’s commitment to excellent service sets their company above many others.
Sue and Ken, Brooklyn, Ohio
Pella windows initially recommended Hurst to repair our leaking skylights. We have worked with three other home remodeling companies, and Hurst impressed us by (1) actually calling us back, (2) coming to our home at the time scheduled for the job estimate, (3) having an estimate within one week, (4) starting the job when they said they would! You are by far the superior of the three previous builders.
Doug and Linda, Sagamore Hills, Ohio
Contacted three other companies, and they said they couldn’t do the job because the house was old and they could not cut the aluminum siding. The wife and I were worried that we would not be able to find someone to do the job, until I contacted you. Thank you very much, and we’d recommend you to anyone.
John, Cleveland, Ohio
I’m clearly a satisfied customer – otherwise I wouldn’t have had Hurst back for the completion of our nursery over the garage. I’m extremely pleased with the finish work in the nursery project. In fact, I’d call the nursery project a “Home Run”. Brian did a great job and was a pleasure to work with. The Master Bedroom/Dormer job went well. I think Hurst provides an excellent service. I would have no problem in using your team for future projects or recommending you to others. Thanks!!
Dave & Beth, Berea, Ohio
From the beginning the entire experience exceeded our expectations. The attention to detail and frequent communication made the difference to us. To sum it up your systemized approach to document all aspects of a job all the way through to the quality of your personnel and trade contractors made it a clear that we made the right decision in choosing Hurst.
~Andrew & Judy, Parma Ohio
I will start off by saying that this letter is from an extremely satisfied customer. Our kitchen remodel was nothing short of a gorgeous, well laid out plan. In choosing a professional remodeler, homework must be done and the best must be chosen. That is why I decided on Hurst. You gave us the best. At our first initial meeting we were impressed at his professionalism, knowledge, honesty and friendliness. He made us feel comfortable and trusting that we picked the right people to do the job. He was always there to answer any questions and take us step-by-step through the process. He is quite an asset to your company.
Our introduction to Bridget was very pleasant. She is extremely talented and gets to know her customers likes and dislikes. We were very pleased with her design for out kitchen, even though we changed it a few times, the final design was super.
Our lead carpenter, Brian, was phenomenal. He organized, planned, coordinated, built, painted, installed, cleaned, has a great rapport with his customers, inspectors, vendors…..in short he is a miracle worker. I am soooo impressed with the quality of his work and I mean QUALITY. Everything he did was perfection. He left no stone unturned. He finished our kitchen ahead of schedule. Not only is he a consummate professional, he took time to answer all my questions, was so easy to talk to and kept his sense of humor when I didn’t. We plan on having our bathrooms updated in the future and will insist on having Brian complete the work.
Remodeling any part of ones home is a real challenge. Day-today living for a number of weeks is difficult. A total stranger comes to your home everyday for 8 hours and does the work that you have chosen and basically lives with you. For those reasons I am very glad that Hurst and Brian was part of my family for 5 weeks. Brian was respectful of my privacy, kept my home clean and I completely trusted him when I was away from home. You have a great team and we want to say a huge thanks so each and everyone who worked on our project. we couldn’t have picked a better remodeling company.
Our sincere thanks and gratitude for a job very well done.
Larry & Jan, Strongsville, Ohio
We were very happy with the quality of work and the attention to detail. We appreciated the input and suggestions you gave us and felt that you really were listening to what we wanted. We liked how organized you were and how well you communicated all of the plans and costs. Thanks for everything – we just love everything you did to help make our house a home!
Jeff & Karin, Avon, Ohio
Workers were very accommodating and we feel they did an excellent job. Special thanks for moving our microwave and cutting down the basement door. Also thanks to Brian Hurst, he is a very dedicated and focused worker.
John & Judy, Aurora, Ohio
Not only does the completed work bring a sense of satisfaction and adds to our overall well being, but also the experience of working with professional persons dedicated to the quality of their work and to the satisfaction of the customer was unique in today’s market place. We are pleased with our remodeled baths and grateful to have selected Hurst.
Maureen, Olmsted Falls Ohio
I cannot tell you enough how thrilled we are with our family room. Everyone we dealt with was EXCEPTIONAL and the work is beautiful.
Matt & Julie, Olmsted Township Ohio
Mike was a great person to have working in our home. He was very helpful to me in picking out colors. He definitely steered me in the right direction. You did a great job!!! Thank you
Maureen, Parma Ohio
From day one on I have been so impressed with how professional, organized, helpful and kind everyone has been throughout the entire project. I was kept in the loop. I always felt that you had my best interests at heart, and that is and of itself was priceless.
Ellie, Solon Ohio